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Tel: 01727 832125

Fax: 01727 836384

Out of Hours: 111

93 Watford Road, St Albans

Herts, AL2 3JX

Covid-19 Coronavirus: Protecting Yourselves and Others (as at 13th May 2020)

Stay Alert  *  Control The Virus  *  Save Lives


At this essential time, it is important that everyone supports the advice being given by the government in order to look after one another and the NHS.   The latest information and coronavirus symptom checker is available on NHS 111 online.

If you need medical attention, please telephone us on 01727 832125.  Reception will arrange for one of our clinicians to contact you by phone and, if you need to be seen, they can arrange a face-to-face consultation in a safe environment.  For the time-being, we cannot offer pre-booked face-to-face appointments or online appointment booking.  For advice about your employment, please discuss with your employer as we cannot advise on employment matters.  For an Isolation Note for your employer, go to NHS Isolation note.

If you get symptoms of a persistent cough or high temperature, or live with someone who has these symptoms, go to NHS self-isolation.

People who are extremely vulnerable and would be at high risk from coronavirus will have received an NHS letter advising to ‘shield’ and stay at home until further notice to protect themselves.  

Advice for anyone at moderate risk from coronavirus, such as older people, pregnant women and people with underlying conditions, is available at NHS higher and moderate risk.

Need help and support at home during this time:  contact HertsHelp.  HertsHelp telephone 0300 123 4044 or email info@hertshelp.net.  

To ask for help from a local Communities 1st volunteer, go to Communities 1st.

Want to volunteer to help others? Go to Communities First Volunteers

Looking after your mental health and wellbeing during the coronavirus pandemic is important.  Useful advice and tips can be found on Just Talk.
Additional mental health support is available here Mental health and self-help support online

To keep yourself well whilst you are at home, here are some top tips:  
  • Stay in touch with family and friends over the phone or by video.
  • Talk to people in your household about how best to look after each other and respect each other’s space during this time.  
  • Keep to a routine - try to get up and get ready in the same way as normal, plan your day and keep to the same eating and sleeping schedules.  
  • Try to do some form of exercise at home, drink enough water and eat balanced meals.  
  • Avoid drugs, smoking and excessive alcohol.
  • Don’t stay glued to the news – limit your time to catching up with the latest updates.
  • Carry on doing the things you enjoy at home, e.g. gardening, reading, cooking, gaming, DIY or explore new home hobbies.
  • Avoid dangerous activities that could cause injuries. 
  • Enjoy some relaxation time during the day. 

Frequently Asked Questions

How can I request my prescription?  
Prescription requests should be made online or via your Pharmacist.  If you are not yet registered for online requests, please download the NHS App and register directly to have access to your prescription requests.  You do not need to come to the Surgery.  In exceptional circumstances where it is not possible to do online requests, e.g. you do not have the technology or smart phone, requests will be accepted by telephone during the Covid isolation period.  

How can I collect my prescription? 
Prescriptions are electronically sent to a Pharmacy ready for you to collect your medication.  
If you have not done so already, you will need to nominate a pharmacy from where you will be collecting your prescription.  Paper prescriptions can no longer be collected from the Surgery.  

Can I have more medications than usual or can I order medication early?  
Just as the government has advised against stockpiling groceries, there is currently no need to order more medications than usual and so we will only be able to issue the usual amounts when they are needed.  

Are my medications safe to take if I have symptoms of coronavirus? 
Although we do not know everything about this virus, most medications are safe to take and important to do so. 

I have asthma but am symptom-free, should I self-isolate or am I at risk? 
If you have asthma but no other conditions that mean you are at extreme risk, then you should follow government advice as you do have an underlying condition that puts you at moderate risk:
  • Clean your hands often and for at least 20 seconds
  • Keep your distance from those not in your household, 2 metres is recommended.  
  • Avoid touching your eyes, nose and mouth
  • Avoid contact with anyone who has symptoms of a virus
It is important that you use your inhalers and medication as advised.  Well controlled asthma by itself is not considered high-risk and therefore, it is not listed as a medical problem to ‘shield’ away from other people. 

Will I be getting a rescue pack? 
Rescue packs are stand-by medications that are already organised for appropriate patients by the doctors.  If you do not already have a rescue pack, then it is highly unlikely that this is appropriate for you.  If you do already have a rescue pack, then please talk to a doctor before you start to take steroids.  

Where is my letter saying that I am a high-risk patient? 
There are certain conditions that make someone extremely vulnerable and at high risk from coronavirus.  Details of these can be found here: Clinically extremely vulnerable.
If you have not received an NHS letter by now, it is unlikely that you are at severe risk.  However, if you do come within one of the categories listed, then please contact us to speak to the doctor.