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Tel: 01727 832125

Fax: 01727 836384

Out of Hours: 111

93 Watford Road, St Albans

Herts, AL2 3JX

Patient Survery Analysis

The results so far are shown below.

Total responses: 114

1Clinical Care
Waiting time, how long after your appointment time do you normally wait to be seen?
     Less than 5 minutes18
 16%
     5 to 15 minutes57
 50%
     More than 15 minutes 37
 33%
2Last time you saw or spoke to a GP at the surgery, how good was that GP at each of the following?
2 a)Giving you enough time?
     Very Good60
 53%
     Good29
 25%
     Neither Good nor Poor20
 17%
     Poor2
 1%
     Very Poor2
 1%
      0%
2 b)Listening to you?
     Very Good65
 57%
     Good28
 24%
     Neither Good nor Poor13
 11%
     Poor5
 4%
     Very Poor2
 1%
      0%
2 c)Explaining tests and treatments
     Very Good55
 50%
     Good28
 25%
     Neither Good nor Poor23
 20%
     Poor3
 2%
     Very Poor10%
      0%
2 d)Involving you in decisions about your care?
     Very Good51
 46%
     Good28
 25%
     Neither Good nor Poor26
 23%
     Poor4
 3%
     Very Poor10%
      0%
2 e)Treating you with care and concern
     Very Good58
 51%
     Good35
 30%
     Neither Good nor Poor17
 15%
     Poor10%
     Very Poor2
 1%
      0%
3Did you feel satisfied with the time spent with the GP?
     Yes, definitely76
 67%
     Yes, to some extent35
 30%
     No, not at all2
 1%
      0%
4Did you have confidence and trust in the GP you saw or spoke to?
     Yes, definitely76
 69%
     Yes, to some extent32
 29%
     No, not at all2
 1%
      0%
5Getting an Appointment
How easy is it to get through to someone at your surgery on the phone?
     Very easy38
 33%
     Fairly easy63
 56%
     Not very easy 11
 9%
6How would you describe your experience of making an appointment?
     Very good42
 37%
     Fairly good40
 35%
     Neither good nor poor27
 23%
     Fairly Poor3
 2%
     Poor 10%
7Last time you wanted to see or speak to a GP or nurse from your GP surgery, what did you want to do?
     See a GP at the surgery82
 73%
     See a Nurse at the surgery18
 16%
     Speak to a GP on the phone9
 8%
     Speak to a Nurse on the phone 2
 1%
8Which of the following methods would you prefer to use to book appointments at your GP surgery?
     In person27
 23%
     By phone97
 85%
     By fax machine2
 1%
     Online 50
 43%
9How satisfied are you with the opening hours at the surgery?
     Very satisfied56
 49%
     Fairly satisfied31
 27%
     Neither satisfied nor dissatisfied25
 22%
     Fairly dissatisfied00%
     Dissatisfied 10%

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