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Tel: 01727 832125

Fax: 01727 836384

Out of Hours: 111

93 Watford Road, St Albans

Herts, AL2 3JX

Patient Survey Results 2012 / 2013

The results so far are shown below.

Total responses: 144

1When did you last see a Dr at Midway Surgery?
     In the past three months105
 73%
     Between 3 and 6 months ago25
 17%
     More than 6 months ago12
 8%
     I have never been seen at Midway Surgery 00%
2How do you normally book your appointment to see a doctor or nurse at Midway Surgery?
     In person18
 12%
     By telephone103
 72%
     Online via our website 22
 15%
3When you have booked your appointment is it at a time suitable for you?
     Always62
 43%
     Usually80
 55%
     Never 10%
4How easy do you find getting into the building at the surgery?
     Very easy123
 86%
     Fairly easy18
 12%
     Not very easy2
 1%
     Not at all easy 00%
5How clean is the GP surgery?
     Very clean134
 93%
     Fairly clean9
 6%
     Not very clean00%
     Not at all clean 00%
6How helpful do you find the receptionists at Midway surgery?
     Very helpful118
 83%
     Fairly helpful20
 14%
     Not very helpful3
 2%
     Not at all helpful 00%
7How satisfied are you with the opening hours at the Midway surgery?
     Very satisfied101
 70%
     Fairly satisfied39
 27%
     Neither satisfied or dissatisfied4
 2%
     Very dissatisfied 00%
8The last time you saw a Dr at the surgery how good was the Dr at each of the following?
8 a)Giving you enough time
     Very Good106
 73%
     Good32
 22%
     Neither good nor poor5
 3%
     Poor10%
     Very Poor00%
     Does not apply 00%
8 b)Asking about your symptoms
     Very Good103
 71%
     Good34
 23%
     Neither good nor poor4
 2%
     Poor10%
     Very Poor2
 1%
     Does not apply 00%
8 c)Listening to you
     Very Good108
 75%
     Good26
 18%
     Neither good nor poor7
 4%
     Poor2
 1%
     Very Poor00%
     Does not apply 00%
8 d)Explaining tests and treatments
     Very Good102
 70%
     Good25
 17%
     Neither good nor poor5
 3%
     Poor5
 3%
     Very Poor10%
     Does not apply 6
 4%
8 e)Involving you in decisions about your care
     Very Good103
 72%
     Good18
 12%
     Neither good nor poor12
 8%
     Poor10%
     Very Poor00%
     Does not apply 8
 5%
8 f)Treating you with care and respect
     Very Good110
 76%
     Good26
 18%
     Neither good nor poor5
 3%
     Poor2
 1%
     Very Poor00%
     Does not apply 10%
8 g)Obtaining your consent before examination
     Very Good96
 68%
     Good19
 13%
     Neither good nor poor4
 2%
     Poor2
 1%
     Very Poor00%
     Does not apply 20
 14%
9Did you have confidence and trust in the doctor you saw?
     Yes, definitely126
 88%
     Yes, to some extent13
 9%
     No, not at all3
 2%
     Dont know or cant say 10%
10The last time you saw a Nurse Practioner at the surgery how good was the Nurse Practioner at each of the following?
10 a)Giving you enough time
     Very Good97
 74%
     Good24
 18%
     Neither good nor poor3
 2%
     Poor10%
     Very Poor00%
     Does not apply 5
 3%
10 b)Asking about your symptoms
     Very Good82
 63%
     Good25
 19%
     Neither good nor poor5
 3%
     Poor10%
     Very Poor2
 1%
     Does not apply 14
 10%
10 c)Listening to you
     Very Good95
 73%
     Good23
 17%
     Neither good nor poor5
 3%
     Poor00%
     Very Poor00%
     Does not apply 6
 4%
10 d)Explaining tests and treatments
     Very Good85
 65%
     Good26
 20%
     Neither good nor poor4
 3%
     Poor10%
     Very Poor00%
     Does not apply 13
 10%
10 e)Involving you in decisions about your care
     Very Good82
 63%
     Good23
 17%
     Neither good nor poor3
 2%
     Poor00%
     Very Poor2
 1%
     Does not apply 19
 14%
10 f)Treating you with care and respect
     Very Good103
 79%
     Good16
 12%
     Neither good nor poor10%
     Poor4
 3%
     Very Poor00%
     Does not apply 5
 3%
10 g)Obtaining your consent before examination
     Very Good85
 65%
     Good23
 17%
     Neither good nor poor10%
     Poor00%
     Very Poor10%
     Does not apply 19
 14%
11Did you have confidence and trust in the Nurse Practioner you saw?
     Yes, definitely107
 83%
     Yes, to some extent13
 10%
     No, not at all3
 2%
     Dont know or cant say 5
 3%
12The last time you saw a Practice Nurse at the surgery how good was the Practice Nurse at each of the following?
12 a)Giving you enough time
     Very Good93
 75%
     Good23
 18%
     Neither good nor poor10%
     Poor00%
     Very Poor00%
     Does not apply 7
 5%
12 b)Asking about your symptoms
     Very Good79
 64%
     Good22
 17%
     Neither good nor poor5
 4%
     Poor10%
     Very Poor00%
     Does not apply 16
 13%
12 c)Listening to you
     Very Good95
 77%
     Good18
 14%
     Neither good nor poor2
 1%
     Poor10%
     Very Poor00%
     Does not apply 7
 5%
12 d)Explaining tests and treatments
     Very Good79
 64%
     Good20
 16%
     Neither good nor poor3
 2%
     Poor00%
     Very Poor00%
     Does not apply 20
 16%
12 e)Involving you in decisions about your care
     Very Good73
 59%
     Good21
 17%
     Neither good nor poor3
 2%
     Poor00%
     Very Poor00%
     Does not apply 26
 21%
12 f)Treating you with care and respect
     Very Good94
 76%
     Good21
 17%
     Neither good nor poor00%
     Poor10%
     Very Poor00%
     Does not apply 7
 5%
12 g)Obtaining your consent before examination
     Very Good75
 61%
     Good19
 15%
     Neither good nor poor10%
     Poor00%
     Very Poor00%
     Does not apply 27
 22%
13Did you have confidence and trust in the Practice Nurse you saw?
     Yes, definitely103
 85%
     Yes, to some extent12
 9%
     No, not at all00%
     Dont know or cant say 6
 4%
14In general, how satisfied are you with the care you received at Midway surgery?
     Very satisfied121
 87%
     Fairly satisfied15
 10%
     Neither satisfied or dissatisfied2
 1%
     Very dissatisfied 10%
15Would you recommend Midway Surgery to someone who has just moved to your local area?
     Yes131
 93%
     Maybe6
 4%
     Not sure2
 1%
     Probably not00%
     Definitely not 10%
16Do you have any long-standing health problem, disability or infirmity? Please include anything that has troubled you over a period of time or that is likely to affect you over a period of time?
     Yes(Go to Q17)91
 65%
     No47
 33%
     Don't know or can't say 2
 1%
17Have you had discussions in the past 12 months with a Doctor or Nurse about how best to deal with your health problems?
     Yes(Go to Q18)93
 90%
     No 10
 9%
18In these discussions above...
18 a)Did the doctor or nurse take notice of your views about how to deal with your health problem?
     Yes86
 90%
     No1
 1%
     Dont know5
 5%
     N/A 3
 3%
18 b)Did the doctor or nurse give you information about the things you might do to deal with your health problem?
     Yes89
 91%
     No2
 2%
     Dont know2
 2%
     N/A 4
 4%
18 c)Did you and the doctor or nurse agree how best to manage your health problem?
     Yes86
 88%
     No5
 5%
     Dont know2
 2%
     N/A 4
 4%
18 d)Did the doctor or nurse give you a written document about the discussions you had about managing your health problem?
     Yes25
 25%
     No57
 58%
     Dont know4
 4%
     N/A 11
 11%
18 e)Would you have liked a written plan summarising your discussion with the doctor or nurse?
     Yes22
 22%
     No58
 59%
     Dont know9
 9%
     N/A 8
 8%
18 f)Did the doctor or nurse ever mention that you had something called a care plan?
     Yes7
 7%
     No73
 75%
     Dont know5
 5%
     N/A 12
 12%
18 g)Were you happy with the agreed plan to be referred to a specialist or secondary care provider?
     Yes37
 38%
     No2
 2%
     Dont know6
 6%
     N/A 51
 53%
19Do you think that having these discussions with your doctor or nurse has helped improve how you manage your health problems?
     Yes64
 66%
     To some extent23
 23%
     No3
 3%
     Dont know or cant say 6
 6%
20In the past 6 months have you had enough support from local services or organisations to help you manage your long-term health conditions? (Please think about all services and organisations, not just at Midway surgery)
     Yes44
 44%
     To some extent15
 15%
     No6
 6%
     Dont know or cant remember3
 3%
     I have not needed such support31
 31%

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