Tel: 01727 832125
Fax: 01727 836384
Out of Hours: 111
93 Watford Road, St Albans
Herts, AL2 3JX
Online Services
2013/14 Patient Survey Results
The results so far are shown below.
Total responses: 107
| 1 | Generally how easy is it to get through to a receptionist on the phone? | ||
| Very easy | 24 | 22% | |
| Fairly easy | 57 | 53% | |
| Not very easy | 19 | 17% | |
| Not at all easy | 6 | 5% | |
| I Haven't tried | 0 | 0% | |
| 2 | How helpful do you find our receptionists? | ||
| Very helpful | 78 | 74% | |
| Fairly helpful | 23 | 21% | |
| Not very helpful | 3 | 2% | |
| Not at all helpful | 1 | 0% | |
| I don't know | 0 | 0% | |
| 3 | Which of the following methods would you prefer to use to book appointments? | ||
| By phone using the automated service | 4 | 3% | |
| By phone speaking to a receptionist | 66 | 61% | |
| In person | 15 | 14% | |
| Online | 56 | 52% | |
| 4 | Is there a particular GP you usually prefer to see or speak to? | ||
| Yes | 81 | 77% | |
| No | 24 | 22% | |
| 5 | If you answered Yes to above question, How often do you see or speak to the GP you prefer? | ||
| Almost always | 33 | 40% | |
| A lot of the time | 18 | 22% | |
| Some of the time | 28 | 34% | |
| Almost never | 2 | 2% | |
| 6 | When you contact the surgery for a GP appointment, WHEN do you usually want to see or speak to them? | ||
| On the same day | 71 | 68% | |
| The next day | 5 | 4% | |
| A few days later | 21 | 20% | |
| A week or more later | 1 | 0% | |
| I didn't mind | 6 | 5% | |
| I can't remember | 0 | 0% | |
| 7 | Did you get your appointment when you wanted it as per previous question? | ||
| Yes | 65 | 63% | |
| Yes, but I had to call back closer to, or on the day that I wanted the appointment | 38 | 36% | |
| 8 | Overall, how would you describe your experience of making an appointment? | ||
| Very good | 40 | 38% | |
| Fairly good | 44 | 42% | |
| Neither good nor poor | 11 | 10% | |
| Fairly poor | 9 | 8% | |
| Very poor | 0 | 0% | |
| 9 | How satisfied are you with the hours that we are open? | ||
| Very Satisfied | 47 | 45% | |
| Fairly satisfied | 41 | 39% | |
| Neither satisfied nor dissatisfied | 9 | 8% | |
| Fairly dissatisfied | 4 | 3% | |
| Very dissatisfied | 0 | 0% | |
| I'm not sure of the Surgery opening hours | 2 | 1% | |
| 10 | Which of the following additional opening times would make it easier for you to see or speak to someone? | ||
| Before 8am | 20 | 18% | |
| At Lunchtime | 14 | 13% | |
| After 6:30pm | 38 | 35% | |
| On a Saturday | 41 | 38% | |
| None of these | 25 | 23% | |
| 11 | Do you use the practice Website? | ||
| Yes | 78 | 74% | |
| No | 27 | 25% | |
| 12 | Do you use the website for any of the following? | ||
| Booking an appointment | 57 | 53% | |
| Ordering repeat prescriptions | 66 | 61% | |
| Patient Reference Group information | 21 | 19% | |
| Information about services offered by the Surgery | 39 | 36% | |
| 13 | What else would you like to be able to do using the website | ||
| Get test results | 78 | 72% | |
| Contact the Surgery - ask a receptionist a question | 50 | 46% | |
| Update your personal details | 27 | 25% | |
| Get access to your own medical records | 46 | 42% | |
| Update your own health status, blood pressure, weight, etc... | 33 | 30% | |
| 14 | How do you usually access information about services at the Surgery? | ||
| Website | 69 | 64% | |
| Reception | 39 | 36% | |
| Telephone | 30 | 28% | |
| Other | 3 | 2% | |
| 15 | Are you aware of the website "wheredoigo.org.uk"? | ||
| Yes | 20 | 19% | |
| No | 85 | 80% | |
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