We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. We will contact the police if necessary to remove any violent or abusive patient.
Most problems can be sorted out quickly and easily, often at the time they arise with the person concerned and this may be the approach you try first.
Find out more about our Complaint Procedure.