Working in a busy Practice puts a Medical Receptionist in a special position of trust and responsibility. You must provide a friendly, efficient and professional front-line service to patients, visitors and the primary health care team both in person and by telephone. As the main contact for the Practice, the professional image and impression you project and the environment you maintain is essential to providing a positive experience with the Surgery.
A Medical Receptionist must have an excellent telephone manner, customer care, be organised and able to work under pressure during busy and difficult times. It is important to be able to help patients access appropriate services and to manage various patient needs - no two days are the same. Once fully trained, there may be some lone working during less busy times.
The Practice utilises a variety of computer packages in the day-to-day running of the Practice and, whilst full training is provided, all members of staff are required to use these to support efficient systems and communication.