Our Approach to your Healthcare

The rights and responsibilities of patients

Patients have the right to be treated as an individual without prejudice and a right of access to the appropriate healthcare. Patients should be courteous to all staff and all other people and patients on the premises at all times. They should be on time for all appointments and give advance notice for all cancellations. Patients should also take notice of any health advice given and be responsible for their own healthcare.

Policy on violent or abusive patients

We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. If a patient is violent or abusive, they will be warned to stop their behaviour. If they persist, we may exercise our right to take action to have them removed, immediately if necessary, from our list of patients. We will contact the police if necessary to remove any violent or abusive patient.

Change of personal details

If you change your name, address or contact details (such as your home telephone number or mobile number), please let us know as soon as possible so that we can update our records. If you are receiving treatment at a hospital it might also be a good idea to inform them of any changes so that both our records are consistent when we communicate with them.

How can patients have their say

We constantly strive to give you the best possible care and attention. If you have any suggestions or are unhappy about any aspect of our service then please ask to see the practice manager who will be more than happy to listen to your suggestions/comments.