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Appointments System

Our reception is open weekdays from 08:30 – 18:30. If you need to contact the surgery between 08.00am and 08.30am to speak to a doctor please call 01727 856511.

  • A range of appointments are available from 07:10 – 19:00
  • One Saturday a month (booked appointments only): 08:00 – 10:00

To make an appointment you can use one of our following services:

  • Book Online - It is also possible to book these doctors’ appointments online. Please ask at the surgery for details on how to register for online booking. If you have already registered for this service please click on the link at the top of this page. Please do not book 6 week checks or insurance medicals using the online system. To book these appointments please call 01727 832125.
  • On the Phone - You can book for online appointments over the telephone by phoning our reception on 01727 832125
  • In the Surgery - you can come into to the surgery and book at the reception.

Our appointment system is designed to enable patients to telephone on the day they require an appointment, although a few appointments can be booked up to a fortnight in advance. An automated booking system is now available.

Patients may specify a preferred doctor although this will limit the number of appointments available.


Midway Surgery triage service is run by one of the doctors during morning surgery. The reception team will enquire whether your concern is new and will recommend that you are placed on our triage list. The doctor will call patients on a first come first served basis (unless EMERGENCY) and discuss your symptoms.

If the doctor feels they cannot rectify your concern, through doctor’s advice and prescription queries, they will invite you in to attend a same day appointment. This system ensures that our patients can receive advice from the doctor on the day of their call and that your doctor’s advice is never more than a few hours away.

Midway Surgery offer Telephone Triage for all new concerns and Telephone Appointments with your preferred doctor for convenient advice for ongoing concerns, medication reviews, prescriptions and test results.

Please give consideration to which appointment best suits your concern.

Emergency Appointments

You may telephone the Surgery on 01727 856511. You will either speak to the receptionist during normal surgery hours or be directed to NHS 111.

If you need medical advice "Out of Hours" (i.e. when your surgery is closed), please call 111

Your details will be taken by a call handler and if your condition requires the need for out of hours care you will be passed either to a Doctor or a Nurse for assessment of your problem.

You may receive advice or be asked to attend a Primary Care Centre for a consultation. If it is thought appropriate, a visit from a doctor will be organised.

Cases of potentially serious or life threatening emergencies such as severe chest pain or collapse, are best managed by calling for an ambulance or paramedics by dialling 999 without delay.

Patients with Learning Disabilities

If you are a patient with learning difficulties, or the carer of a patient with learning difficulties, please download and complete the form below before you visit the surgery:

Pre-appointment Health Form.pdf

Telephone Consultations

The doctors and practice nurses are pleased to give telephone advice. You may be asked to ring back or leave a contact telephone number if your doctor or practice nurse is not immediately available.

Telephone consultations are designed for medication review, follow up appointments or general problems, where no examination is needed.

Home Visits

We always encourage patients to be seen in the surgery where possible.

If you are too ill to come to the surgery and would like the doctor to visit you the same day, please telephone the surgery before 12.00 noon - tel: 01727 832125.

Cancellations & Reminders

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.


If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

Opening Times

Please select a site

Extended Access - Evening & Weekend Appointments

Patients who are registered at this practice can now book an appointment to see a GP or nurse some weekday evenings (after 18:30) or at the weekends (on a Saturday). Since March 2019 everyone in England should benefit from access to general practice appointments in the evenings and weekends at a time that is more convenient to them.

This is part of a national drive to help improve access to general practice and get the best possible outcomes for patients. Further information is available here.

Training Practice

Midway Surgery is an accredited Training Practice which means that we meet the high standards of clinical care set by the East of England Deanery to teach medical students and qualified doctors in their foundation and specialist years. You may be asked to see one of them and your agreement ensures that our future doctors get the necessary experience and are well trained. All learners are closely supervised by one of our permanent GPs.

The GP Registrars are fully qualified doctors and have a great deal of medical experience. They are attached to the practice for up to 12 months and usually become general practitioners after completing their training. As part of their final training they are encouraged to seek advice when required from the practice doctors. The GP Registrars are required to produce video recordings of some of their consultations as part of their training. You will be asked for your consent prior to any such consultation and the consultation is strictly confidential between the Registrar and their Trainer.